Microsoft Teams Contact Centre Consultancy

Symity offers ‘end to end’ design, deployment, adoption and support services for Microsoft Teams Telephony, Microsoft native Contact Centres and Microsoft Teams Apps in the UK and globally. Symity solely specialise in Microsoft Teams solutions with specialist skills, in-depth knowledge, and extensive practical experience of delivering exceptional solutions for customers who are looking to invest in Microsoft technologies. Microsoft Teams supports customer interactions acting as the hub for internal and external customer connection across modes of communication including chat, video meetings, and calling. To elevate the quality and outcomes of these interactions Symity leverage the Microsoft Teams Contact Centre partner ecosystem, across which we have a deep understanding, innovative approach, and extensive experience of helping organisations maximise the benefits of modern collaboration and customer dialogue management through integrated Microsoft Teams Contact Centre solutions.

Our clients choose to partner with us because:

• Symity are a Microsoft Teams only specialist, delivering all-encompassing solutions
• We were a 2021 Microsoft Partner of the Year Finalist in the Meetings, Calling & Devices for Microsoft Teams Award at Microsoft Inspire
• Comprehensive commercial and technical understanding of the Microsoft Connect and Extend models of certification for Contact Centres
• The Contact Centre team includes a Global Ambassador of the Year for a Microsoft native Contact Centre partner
• We have industry leading technical skills in Microsoft Teams Contact Centres with a unique service wrap which includes a full Business Continuity Plan
• Symity hold the highest accreditation of Partner of Excellence with a Microsoft Contact Centre vendor
• We have proven UK and global Microsoft teams Phone System and Contact Centre delivery and support capability
• Symity considers itself a trusted partner, employing a “can do” proactive approach and agile attitude, ensuring clients see true value in their investment in Microsoft technologies

Symity work closely with clients to uncover their current business requirements and future aspirations, identifying use cases and mapping customer journeys, utilising Microsoft native Contact Centre solutions to drive efficiencies and effectiveness across their organisation.

We help customers to rethink the Art of the Possible with regard to their business communications across all modalities (e.g. Voice, Email, Social Media, Webchat, Chatbots) ensuring collaboration, flexible and remote working can be offered to traditional and back-office employees associated with Contact Centre technologies.

Symity offer a unique Contact Centre Art of the Possible workshop The Art of the Possible which offers in depth guidance, consultancy, and tangible outcomes for clients to enable them to power their Microsoft 365 journey through the utilisation of certified Microsoft Contact Centre platforms.

Our goal is to help our clients see significantly improved Customer Service and Customer Experience (CX) through more efficient handling of communications and interactions, with seamless integration to Microsoft Teams whether through the Connect or Extend certification models.