Frontline Worker - 3 day Workshop

Sword will help your organisation understand how equipping your Frontline Workers with new Microsoft 365 capabilities will improve operations through better process, drive better customer service through better information, and support a more engaged workforce through a compelling employee experience.

Sword will use our workshop framework to meet your people, conduct a high-level assessment of your current working practices, and use this information to create a report that will show where Frontline Workers can be better supported and engaged through the use of Microsoft 365 capabilities.

We use a tried and tested approach:

Day 1

• Frontline Worker engagement workshop
• Understand key processes
• Identify challenges and issues
• Define Frontline Worker opportunities to build better ways of working
• Alignment of opportunities to Microsoft Frontline Worker technology

Day 2

• Central operations engagement workshop
• Verify Frontline Worker findings
• Understand associated processes
• Identify challenges and issues
• Define central operations opportunities for better ways of working
• Alignment of opportunities to Microsoft Frontline Worker technology

Day 3

• Report playback to senior stakeholders and decision makers
• Presentation of our key findings and recommendations
• Presentation of technology services map, including licensing recommendations
• Agreement of plan and next steps

This 3 day workshop is offered free is you qualify for a Cloud Accelerator workshop from Microsoft - contact us today to find out if you qualify.

About Sword

Sword are a consultancy-led Microsoft partner with multiple Gold Competencies and Advanced Specialisation in key areas. Our approach always starts with your people and the strategic objectives your business and builds a strategic plan for delivering the technology, people, and process changes needed to build better ways of working and deliver innovative working practices.