ShadowManage SPaaS

Our service offering is structured to provide flexible support across various essential functions. This includes Troubleshooting and Resolution, where our experts quickly address and solve issues to minimize any business disruption. We also offer Advisory and Consultation to provide strategic guidance on best practices, governance, and how to leverage the latest features to align with your business goals. Our proactive approach is demonstrated through System Support Review and System Health Checks, where we regularly monitor and assess your environments to identify and rectify potential problems before they escalate. Furthermore, we handle all the routine aspects of Administration and Service Requests, ensuring a smooth and efficient operational workflow. For organizations looking to enhance user proficiency, we offer Adoption Training to boost user engagement and a full SharePoint Audit to assess security, compliance, and overall performance.

To cater to diverse organizational needs, we have created three distinct service tiers. Our Advanced Managed SPaaS is the most comprehensive option, covering all our core services. This tier is ideal for businesses that require a complete, proactive, and strategic partnership for their SharePoint and Power Automate environments. For a robust yet balanced approach, our Managed SPaaS tier provides a high level of support, including troubleshooting, advisory, system health checks, administration, and service requests. This option is perfect for businesses that need reliable, ongoing management. Lastly, our Remote Support tier is designed for organizations that primarily manage their own systems but need a trusted partner for critical issues. This tier focuses on on-demand expertise for troubleshooting, consultation, and system reviews.

Applicable for the first 100 users. Terms and Conditions applied.