Adoption and Change Mgm- 10 weeks Assessment

Technical implementation of Microsoft 365 services on its own does not guarantee that these services will be adopted or used by the end users. Different users have different needs and expectations from technology. Thru organized workshops (onsite or online like: calls, and meetings) we identify customer's daily challenges which can be solved by using Microsoft 365 tools and applications. By following the Cloud Adoption Framework, we create specific business scenarios, map them with Microsoft 365 tools and organize trainings which help users to quickly adopt to new platform.

Benefits:

• Raise awareness of new ways of doing things and help users to become more receptive to change
• Build internal capabilities – change management can be an essential organizational capability and individual competency for employees, and can help realize the full value of employee-centric outcomes
• Align business and technical needs and assess organizational readiness to change
• Help the organization to adopt a standard of constant change so that they remain competitive and successful on the market

Deliverables:

• Build customer success plan and plan business scenarios
• Prepare environment and test adoption strategy with pilot users
• Preparation of prioritized use cases with project team

Agenda:

1. DISCOVER PHASE (2 weeks)

• AS-IS: Identify important business objectives and challenges

2. PREPARE AND LAUNCH PHASE (3 weeks)

• Build Customer Success Plan
• Develop and build communication and education strategy
• Launch cloud services across organization

3. ENGAGE AND DRIVE VALUE (5 weeks)

• Implement Customer Success Plan according to agreed business scenarios
• Monitor end user adoption: analyze reports and collect feedback
• Discover new use cases

Through 2 and 3 phases, we are establishing Governance plan (Set up IT governance, Minimize „shadow IT” usage and Set up IT governance for all tools that are planned to be used)