Digital Workplace Essentials - Managed Service

Digital Workplace Essentials is SoftwareOne’s idea of the essential kit bag of support services and platform that enables a customer to get started in getting the best out of their investment in their Microsoft 365 Modern Workplace services. Digital Workplace Essentials offers 24x7 support out of the box, and with access to Microsoft Premier Support for those more challenging issues, customers will gain full access to support experience, the same as you know today.

Digital Workplace Essentials reduces the support complexity of Microsoft 365 services in the following ways:

• 24x7 reactive access to Microsoft certified support individuals in over multiple languages delivered through the SoftwareOne. With a back-to-back Support Agreement from Microsoft and dedicated response SLAs, your business is in safe hands

• Access to the Microsoft Premier Support escalations channel for those tricky to resolve issues

• Allows IT support staff to focus on supporting and enabling new business priorities, rather than maintaining technical skills for a set of technologies which are constantly evolving and improving.

• Manage your licensing using our PyraCloud platform