Microsoft 365 Copilot: Adoption and Change Management (ACM)

Many organizations invest significantly in new technologies like Microsoft 365 Copilot, expecting increased productivity. Unfortunately, without proper Adoption and Change Management, these tools often become underutilized, leaving ROI unrealized.

Challenges in Adopting New Technologies

Many customers encounter challenges when attempting workforce-wide adoption without external expert guidance, including:

• Lack of executive vision and sponsorship.
• Insufficient training for new technologies like Microsoft 365 Copilot.
• No reinforcement systems driving sustained usage.
• Inability to motivate employees and gain their willingness to learn new solutions.
• Failure to measure or track adoption metrics.

How can Noventiq drive Microsoft 365 Copilot Adoption Success?

Our adoption program is designed to transform your organization into an AI-driven productivity powerhouse with key success factors including:

1. Clearly Defined Objectives to guide efforts and enable effective assessment of progress.
2. Leadership Support and Involvement to signal importance and commitment.
3. Clear Communication to ensure stakeholders understand goals, benefits, and implications, fostering transparency.
4. A community of Champions and Advocates to foster a positive culture and encourage others to embrace change.
5. Celebration of Successes to recognize achievements and motivate individuals and teams.
6. Data-Driven Insights to track progress and evaluate adoption program effectiveness.

The Noventiq Adoption Framework

Our Adoption Framework puts people first - guiding workforce mindsets, behaviors, and capabilities to fully embrace innovations like Microsoft 365 Copilot.

Built on proven methodologies like the PROSCI ADKAR™ model, our adoption service elevates employee adoption through assessments, strategic readiness, immersive training reinforcement and optimizing for maximum adoption and rapid ROI.

Here is our unique approach to driving Adoption Excellence:

• Discovery- We conduct in-depth assessments into Microsoft 365 environment, user workflows, and change readiness to gain a holistic view of your environment while uncovering potential Microsoft 365 Copilot adoption gaps and risks.
• Strategy- We guide leadership in crafting AI vision statements, define use cases tied to business goals, secure executive sponsorship to direct and influence organization-wide AI transformation.
• Communication and Training- We raise awareness by driving internal campaigns to spark user interest and desire, and design persona-based training on how to leverage Microsoft 365 Copilot’s capabilities confidently through interactive learning experiences.
• Adoption and Reinforcement- We drive adoption through active monitoring, building internal communities, empowering, and incentivizing end users, and providing on-going support.
• Optimization– We sustain success by gathering user feedback, fine-tuning approach based on usage analytics, and reporting adoption status to stakeholders.

Service Scope and Key Phases

• Assessment: Evaluate Readiness

Conducting evaluations of environment, user persons, and organizational readiness.

• Enablement: Set the Strategic Foundation

Formulating an AI strategy aligned to business priorities with executive sponsorship and endorsement.

• Engagement: Spark Excitement and Desire

Igniting AI interest, recruiting Microsoft 365 Copilot champions, and creating communities to foster a culture of change.

• Training: Cultivate Competency

Designing customized and interactive training modules and workshops covering Microsoft 365 Copilot capabilities.

• Reinforcement: Incentivize Utilization

Introducing incentive programs for active users, champions recognition, and providing access to on-going adoption support.

• Optimization: Sustain Excellence

Analyzing Copilot usage trends to fine-tune any adoption gaps, surveying end users, and reporting results to stakeholders.

Why Noventiq

As a leading Microsoft partner with Advanced Specialization in Adoption and Chage Management, we bring unparalleled expertise to ensure a seamless transition to new technologies, guided by the globally recognized PROSCI ADKAR™ Change Management process. By strategically addressing the human aspects of change, we empower organizations to embrace Microsoft solutions effectively, fostering a culture of innovation and adaptability within their teams.