Microsoft Dynamics 365 Sales: Briefing

As sales organizations accelerate their digital transformation initiatives to adapt & embrace to the changing customer journeys, the need for an integrated business environment is crucial. Manual processes, non-clear business processes, & siloes create unnecessary challenges for the organization realizing ROI & enjoyable user experience, together with digitala growth.

Dynamics 365 for Sales Microsoft Dynamics 365 Sales capability is based on Microsoft’s Power Platform with its origins in Sales Force Automation and Customer Relationship Management (CRM). Dynamics 365 Sales capabilities provide pipeline management and full transparency into sales and relationship building activities. Through the Dynamics 365 Sales model driven application, the sales organization can process & track Leads & Opportunities to keep track on their current & new Contacts & Accounts.

The Sales Application contain several pre-built automation regarding Lead Qualification process, Sales Order Process, & many more. Reporting, Dashboards, and Analytics are easily configured and accessible for the various stages of an Opportunity’s lifecycle which gives insight into which Activities are leading to more Sales, growing wallet-share and other KPI’s.

Some of the most common challenges we address with Microsoft Dynamics 365 Sales are:

• Adapting to & taking advantage of digital selling tools to embrace common ways of working regarding sales activities
• Enabling sellers to identify and build relationships with current & new customers
• Boosting productivity with core selling tools, automations, and insights regarding a deal or a customer
• Improving coaching of sales representatives and managing sales performance through reports & dashboards
• Innovating with sales solutions and sales processes that are built to evolve & adapt