Half Day Customer Service Workshop

Customer Service: 1/2 Day Workshop on Copilot in Customer Service Overview: Unlock the full potential of Dynamics 365 Customer Service with our expert-led Half-Day Workshop. Designed for business and IT decision-makers, this session provides a hands-on, guided overview of how Dynamics 365 Customer Service can streamline your support operations, improve customer satisfaction, and drive service excellence.

In just four hours, we will walk you through:

Core capabilities of Dynamics 365 Customer Service

Case management, knowledge base, SLAs, and queues

Omnichannel support features and AI-driven insights

Best practices for setup, customization, and scalability

Live demo and interactive Q&A session

Whether you’re evaluating the platform or planning an implementation, this workshop is the ideal starting point for understanding how Dynamics 365 Customer Service can transform your support experience.