Power Virtual Agent GDPR Bot - 6 wk Implementation

Protiviti’s Power Virtual Agent GDPR Reference Bot provides a database of GDPR reference information including questions and answers, definitions, and Article information. It can be customised to include specific GDPR guidance in line with a company’s policies. Automated process flows are built in to escalate queries and notify the Bot owners for additional support.

Key benefits of the GDPR Reference Bot: Users can interact with the Bot and find answers to their questions easier and immediately. Enables GDPR/Compliance team to focus on more complex queries. Helps to share internal knowledge faster and promotes use of innovative technology. In the long run the Bot is cost effective and provides 24-hour availability. The Bot provides consistent answers to questions and queries. Data analytics helps understand user engagement and areas of focus.

What’s included in our Offering? Protiviti supplies prebuilt GDPR Reference Bot for deployment and installation. Pre-built database of 120 GDPR questions and queries and a notification flow. Protiviti provides installation, testing and deployment of the Bot. Requirement gathering workshop to understand customisation elements – includes adding additional Q&As and client specific guidance points. Option to customise an additional Bot workflow.

The pricing is an estimate depending on the complexity and size of the client’s IT environment which will need to be determined. Factors influencing the final price are the complexity of a client’s IT environment and customisation requirements. It is estimated to take six weeks to install and deploy the Bot. An example of the activities are outlined below:

Sprint 1: Kick-off and Installation Technical prep-meetings Install PVA Bot & Test

Sprint 2: Customisation and Test Understand client specific requirements Add GDPR information based on client policy Test customised updates

Sprint 3: Perform bug fixes and refine bot Provide training to client team Deploy customised GDPR Bot