Microsoft Copilot Use Case Prioritization

Have you decided to make an investment in Copilot for Microsoft 365, but you don't know who to give it to or where to start? Have you bought some licenses, but not seen the adoption or value you were hoping to see? Rightpoint has seen this often in the early days of Copilot for Microsoft 365, and we've come up with some proven techniques to help organizations put these investments in the hands of employees that will see the most value from them.

Common Challenges we've found with Copilot for Microsoft 365 Adoption: • Foundational Learning: Employees may not understand the full capabilities and constraints of Copilot for Microsoft 365 • Lack of Alignment: Organizations lack alignment on the highest value use cases to drive initial transformation wins • Valuation of Change: Valuing impact requires an initial assessment of business value vs. technical feasibility • Not knowing which Copilot or Agent to use

Rightpoint takes a human-centered design approach to these challenges by researching and understanding how your employees work. We compare your ways of working to others we've observed to document use cases we've seen be successful. We then work with you to prioritize them based on the value to your business and the amount of effort required to realize them.

Benefits • Prioritized Use Cases: Identify the highest value opportunities to leverage Copilot for Microsoft 365 • Aligned Product Investments: Map your opportunities to the capabilities that are provided through the Microsoft Copilot products (e.g. Copilot for Microsoft 365, Copilot for Sales, Copilot for Finance, Copilot for Service, your own Agent) • Roadmap: Align business value and technical feasibility over time • Pilots: Identify initial candidate pilot use cases with the right personas and the right technology (e.g. Copilot for Microsoft 365, Copilot for Sales, Copilot for Finance, Copilot for Service, your own Agent)