Knowledge AI: Consulting Services

The average desk worker uses 11 applications to complete their daily tasks — nearly double the amount used in 2019. Despite this increase, almost half of employees say they still struggle to find key information needed to finish their work. Likewise, more than a third of workers say they missed important updates due to the high volume of information pulsing through these apps. Knowledge AI helps resolve this conundrum by helping workers access the key information needed to complete tasks. It encompasses the proper harvesting, governance, and tagging of content and documents to connect people with information.

Rightpoint is paving the way by helping organizations seamlessly blend enterprise search, AI, and knowledge management. As Microsoft’s US Partner of the Year for Employee Experience in 2022 and 2023, Rightpoint stands out for its strategic use of in-app search and AI experiences.

Rather than building new tools that must be added on top of existing interfaces, Rightpoint leverages Generative AI, AI Tools, and Enterprise Cognitive Search software to create optimized knowledge management and meet employees where they already are. The result is a solution far more tailored that realizes value of existing investments already made. Rightpoint leverages the power of Microsoft by integrating Microsoft 365 solutions including SharePoint Online, Viva Engage, Azure Cognitive Search and OpenAI, and Microsoft Syntex for document and content intelligence. We then create a robust experience in Microsoft Copilot, SharePoint Online, and Microsoft Teams so employees can find content and answers when they are trying to get their work done. The results include chat experiences, where an intelligent bot is listening in the right places to answer questions that have already been answered, just like an employee, and opportunities to send knowledge and answers to the knowledge repository, so others have access in the future.