Call Centre Premium: 4-week Implementation

Your Cloud Call Centre Solution will be handled through Microsoft Dynamics 365 Customer Service. Enabling your organisation to maximise Dynamics 365 Licensing offers (subject to Microsoft eligibility) whilst supporting your internal IT team. The Call Centre Premium covers: -Planning & Guidance -Analysis & access to expert advice -Environment setup -Office 365 Integration -Core configuration -Training and UAT support -Deployment & Go-Live Support -Data Migration Assistance -Power Platform Assistance -Extended Case Management -Self-Service Portal -Omnichannel**

QUANTIQ’s Cloud Call Centre does exactly what it says on the tin. You’ll be up and running with a new Call Centre in a matter of weeks. The next steps are to think about how you’ll support your new system or possibly extend the services you can offer - such as Omnichannel elements to include ‘chat functionality’ and a self-service customer portal. QUANTIQ offer plenty of additional services, contact us to find out more. (Pricing correct as of September 2020)

**Omnichannel within this scope excludes SMS and social media; deliverable is for Live Chat. Telephony System Integration is also excluded, and further exclusions may apply. Please contact us for full details