This 2-week sales or service configuration package consists of the following:
Deliverables
- Project Initiation workshop
- Organization setup (BU, User, Role, Email configuration)
CRM Configuration
- Lead and Opportunity OR Case Business Process Flow
- Max 1 layout per object (Account, Contact, Lead /Opportunity OR case)
- Max 1 view per object (Account, Contact, Lead/Opportunity OR case)
- Up to 10 Field validations / Business Rules
- Up to 20 Field creation or Modification across Objects
Reports and Dashboard
- 2 Dashboards
- 3 Custom Reports (Single Object) - Analytical reporting is not included
Data Migration (up to 20000 record)
- Account, Contact, Leads/Opportunity OR Cases
- Product
- Price list (2 max)
Training
- Up to 2 user trainings of 2 hours each, max 10 users
- 1 admin training of 1 hour duration, max 5 users
Support
- Max 5 incidents in 1 month