Enablement Support Implementation (Unit Based)

The Enablement Support Subscription from PowerONPlatforms is destined to provide a combination of capabilities to support customers to receive the highest value from their Microsoft (Windows 10, Office 365, Microsoft 365 and Enterprise Mobility + Security) solution investments. Ensuring Microsoft customers are always increasing their Microsoft 365 ROI and delivering the best end user experience, with robust IT services.

These capabilities are offered across four main areas:

• Problem Resolution – The provision of a technical support desk across standard working hours to provide customers with the reassurance that if their management solutions suffer technical issues then you will be able to get support from PowerON’s support team and field consultants to assist in resolving these issues. This support is further enhanced for the Microsoft Public and Hybrid Cloud solutions with the ability to escalate this to a premier support engagement directly with the Microsoft product support teams for issues.

• Remote Knowledge Transfer – The ability for you to arrange for remote learning development when the team is looking to enhance their knowledge of current features or get up to speed with new capabilities.

• Remote Enhancement Support – Whatever solution enhancement you are looking to implement across the support technologies you can leverage support from your enablement subscription where the team will work with you to understand and define a scope for the enhancement and then work with your team remotely to implement this into your business

• Proactive Services – Should you require to have consulting resources come to site to work with your team then you can utilise your support time under this subscription to undertake focused activities with your teams.