Case Management for Dynamics 365: 1 hour Briefing

With extensive experience implementing Microsoft Dynamics 365 for Customer Service as a case management tool, NTT can position you to deliver smarter case management, sooner. During this one hour briefing we will show you how our understanding of common workflows and processes in every area from government to higher education to professional services mean we get our clients up and running faster through the use of solution accelerators.

We will demonstrate our case management solution using Microsoft Dynamics 365 for Customer Service and how it will allow you to:

Track customer requests and issues by creating support cases. Easily check for existing cases Escalate, reassign, or put cases back in the service queue. Check for entitlements to determine support levels. View simple dashboards to see a complete view of new, in-progress and completed cases Customize dashboards to the client's needs. See a complete view of customer interactions across channels Search and interact with related records without losing context.