Assess Your ERP Support Needs: 2-Hour Analysis

Begin your Microsoft Dynamics 365 Business Central or Dynamics NAV support journey with a complimentary 2-hour assessment. We'll work with you to identify your specific needs—whether it's troubleshooting, maintenance, system migrations, training, or customizations.

From there, we’ll tailor a support plan that works for you. Choose between flexible time and materials billing for on-demand requests or a flat monthly rate with predefined hours for critical, high, medium, or low-priority tasks.

Our services cover:

• Core functionality for Dynamics 365 Business Central and Dynamics NAV (from NAV 2009)
• EDI support
• Development and maintenance of customizations
• Licensing assistance
• External reporting tools like Jet Reports and Power BI
• Escalation to Microsoft Support when needed
• Additional on-demand or ad-hoc ERP support as needed

Get peace of mind knowing expert help is always within reach.

Scope of Services

When you choose NIC Systems for support services, here’s what you can expect:

• Request Management: Monitor and manage support requests via customer portal, email, or phone.
• Priority-Based Ticket Handling: Evaluate tickets by severity level with defined response times for critical, high, medium, and low-priority tickets.
• Specialist Assignment: Assign tasks based on complexity, escalating to advanced teams or Microsoft Support for core Dynamics 365 Business Central issues if needed.
• Issue Resolution: Prioritize timely resolutions, update customers on progress, and assist with test/production deployments.
• Reporting: Share updates through on-demand reports or scheduled weekly status meetings with account managers.

Next Steps After Committing

• Agreement Finalization: Sign a Non-Disclosure Agreement (NDA) and a Service Level Agreement (SLA) to formalize the partnership.
• Support Process Overview: Provide an initial presentation detailing the support process, including how to create and manage tickets.
• Environment Setup: Gain access to the client’s test and production environments to enable efficient issue review and resolution.
• Service Delivery: Deliver support according to the defined response times for critical, high, medium, and low-priority requests.

Flexible Pricing

• Time and Materials Basis: Pay as you go based on time and severity.
• Flat Monthly Rate: Predefined number of support hours.

Why NIC Systems

NIC Systems Inc. drives positive changes through innovation and technology. With years of experience in Microsoft Dynamics 365 Business Central and Dynamics NAV, we’ve worked with sectors like food and beverage, manufacturing and automotive. Our team creates smart, tailored solutions that simplify your work and support your growth. You’re not just getting tech expertise—you’re getting a team who understands your needs and is dedicated to your success.