NetNordic offers an end to end service of Microsoft Teams telephony. Delivered as an integrated solution with Direct Routing as a Service with Teams Phone System, operator services, and Contact Center combined with critical needs for telephony. NetNordic takes an end-to-end responsibility with a single point of contact for all telephony as a trusted advisor with configuration and optionally management of Teams Phone System in Microsoft Office 365.
Scope for work for delivery for Microsoft Teams telephony
- No lock-down on your Teams service with your operator agreement
- Bring your existing carrier with NetNordic Operator Independent Direct Routing for Teams.
- Seamless migration
- Combine multiple carriers
- Contact Center integration
- Start-up and planning to clarify the functional and technical layout
- Establishment of Microsoft Teams using NetNordic SBC for Direct Routing as a service with 99.9% SLA uptime per month
- Delivered in Azure, on-premise, or in NetNordics datacenter
- Installation and setup according to detailed solution design
- Seamless migration
- Setup according to NetNordic best practice
- Continuation of existing telephone numbers
- Installation Testing
- Assistance for acceptance testing
- NetNordic System Documentation
- Project Management
- User Adoption
Optional managed service Teams Phone System
- Single point of contact with guaranteed response time
- NetNordic service and support agreement for Microsoft Team Phone System with agreed response time - Bronze, Silver, or Gold
- Advanced User Experience insight
- Phones and headsets with Device Management
- Price per month/user