NetNordic Teams Telephony: 10-week Implementation

NetNordic offers an end to end service of Microsoft Teams telephony. Delivered as an integrated solution with Direct Routing as a Service with Teams Phone System, operator services, and Contact Center combined with critical needs for telephony. NetNordic takes an end-to-end responsibility with a single point of contact for all telephony as a trusted advisor with configuration and optionally management of Teams Phone System in Microsoft Office 365.

Scope for work for delivery for Microsoft Teams telephony

• No lock-down on your Teams service with your operator agreement
• Bring your existing carrier with NetNordic Operator Independent Direct Routing for Teams.
• Seamless migration
• Combine multiple carriers
• Contact Center integration
• Start-up and planning to clarify the functional and technical layout
• Establishment of Microsoft Teams using NetNordic SBC for Direct Routing as a service with 99.9% SLA uptime per month
• Delivered in Azure, on-premise, or in NetNordics datacenter
• Installation and setup according to detailed solution design
• Seamless migration
• Setup according to NetNordic best practice
• Continuation of existing telephone numbers
• Installation Testing
• Assistance for acceptance testing
• NetNordic System Documentation
• Project Management
• User Adoption

Optional managed service Teams Phone System

• Single point of contact with guaranteed response time
• NetNordic service and support agreement for Microsoft Team Phone System with agreed response time - Bronze, Silver, or Gold
• Advanced User Experience insight
• Phones and headsets with Device Management
• Price per month/user