https://store-images.s-microsoft.com/image/apps.8444.24aad627-e8ed-4aa5-bbfb-6555bd32e0b7.b1e221ff-4cce-4e78-9829-752b4c96557a.541cafa9-6215-4630-811d-aadaee2934a1

Omnichannel with Chabot: 10Wk Implementation

Nectar.

Pricing R$450,000

This offer is the best for you! It combines the best of both worlds, the Dynamics 365 Customer Services and Chatbot with Power Virtual Agent.

  1. Macro scenario: The best of Omnichannel: customer services and chatbot together! For a customized experience and solution of most issues regarding customers needs, without expanding the workforce, Néctar Consulting has what you need.
  2. Microsoft solutions: in this offer you will use Dynamics 365 Customer Services as the main solution. Talking about the components: a) Customer Services Outcomes: Improvement of operation processes; attend any number of customer request at any time; Making service process more efficient. b) Power Virtual Agent Outcomes: Chatbots attend every client that starts a conversation, understanding the issue; Chatbot collects information without the need of a person; Many times the chatbot will provid a solution; Identifies the need of an actual person to finalize the process. Company saves resources (time + workforce).
  3. Metodology: scrum (agile) with 5 sprints of 2 weeks each. The first sprint will be used to establish and view the product, defining the backlog of sprint activities below. The others will be used to do the development, QA, training, deploy and go live.
  4. Prices: the pricing of this offer is estimated and will be confirmed as we start the qualification process. Ex.: understand the integration points, the number of workflows, reports, business process etc.
  5. Results: with this project, you will have the best Customer Services Solution with Power Virtual Agent (Chatbot). We are providing a tailor made project that will helps your customer services team to save time and resources cost less and let them focus on what really matters improving the business and generating profit.

At a glance

https://store-images.s-microsoft.com/image/apps.38794.24aad627-e8ed-4aa5-bbfb-6555bd32e0b7.b1e221ff-4cce-4e78-9829-752b4c96557a.9ea8a6ea-dcbe-4b1d-af4d-36eec75ffb94
https://store-images.s-microsoft.com/image/apps.33074.24aad627-e8ed-4aa5-bbfb-6555bd32e0b7.b1e221ff-4cce-4e78-9829-752b4c96557a.37d4e6f5-6ffc-403c-828a-8b103ca02bde
https://store-images.s-microsoft.com/image/apps.48060.24aad627-e8ed-4aa5-bbfb-6555bd32e0b7.b1e221ff-4cce-4e78-9829-752b4c96557a.989ee2ab-9b8f-4acd-b09e-8390b892951c