Dynamics 365 for Customer Service -10-Wk Implement

Understand your customers better and respond more quickly by accessing internal and external relationship data. With Dynamics 365 for Customer Service companies can manage a multiple customer contact points simultaneously, ensuring context and history on any channel. Get access to a single view of the customer that enables your agents to provide personalized service across all channels. Benefit from real-time insights into trends across all channels and identify factors that affect customer satisfaction.

Our experts are here to help you solve key challenges such as:

• Stay connected and retain customers
• Support customers remotely
• Provide a personalized service across all channels
• Enable efficient data collection and management
• Rapidly adopt and automate business processes

We promise you a quick deliver aligned to fit your needs and a proactive approach, working harder and smarter in full commitment to a shared vision. Price is an estimation and it will depend on the final scope defined for the project.

Implementation Agenda:

1. Analysis: start the project delivery setting up the project team, building the work breakdown structure and materializing project architecture on process flows mapped to Dynamics platform
2. Design: configuring Dynamics platform according to process flows and specifications established at the analysis phase
3. Development: prototype for the future Dynamics platform proposed to the customer, reflecting a clear view of the future use of the new system
4. Deployment/operation: cutover to the new platform preparing all users and infrastructures to support a smooth transition
5. Project Management: all project management activities transversal to all previous phases