Mixit - Microsoft Teams for Firstline Workers: 2 months implementation

Organizations in retail, travel, healthcare, public sector and manufacturing often have a large group of employees working as a firstline worker. Their digital workplace needs are very specific, and customer driven. Therefore their digital workplace requirements are completely different from office. The also need fastly different digital capabilities for adoption.

Mixit offers a service that helps organizations in the development and adoption of their firstline worker workplace. Because their needs are so specific we carry out an extensive assessment to determine and design their Microsoft Workplace. Our service helps you translate the employee needs to technological and adoption design. We carry out the following processes:

- Fit for Purpose: the goal of Fit for Purpose is to make sure the workplace solutions fit the needs of the different user groups. We undertake the following steps:
	○ Persona validation and employee journey design
	○ Translation of current needs to requirements
	○ Deliver a roadmap and implementation plan
	○ Implementation of Microsoft workplace solutions such as Microsoft Teams
- Adoption: success of the firstline worker workplace depends on the adoption of technology. Our 5-step approach ensures we support firstline workers in managing the new way of work and enables them in using technology succesfully.
- Data driven improvement: we want to understand the success of new technology and the adoption process. Therefore we use analytics and KPI's to measure the success. All data we can collect is used to improve the workplace experience and adoption process for firstline workers.

Some examples of cases we have succesfully delivered with this solution: - Professional services: designing a Microsoft Teams workplace that provides news, salary information, team chats and self service for a 40.000+ employees of a cleaning company that operates througout Europe. - Public Sector: designing a mobile digital workplace for mobile employees such as city watch and cleaning teams based on Microsoft Teams for one of the largest councils in the Netherlands.