Dynamics 365 Customer Services Envisioning Workshops

This consulting offer helps organizations accelerate their AI-driven service transformation journey by leveraging Dynamics 365 to modernize service delivery, automate workflows, and unlock actionable insights. Our Approach to Your Success Tailored Activities to Meet Your Goals • Envisioning Workshops: We collaborate with your stakeholders to define transformation goals, explore AI opportunities, and align with Microsoft’s Catalyst framework. For public sector clients, we include citizen service scenarios to ensure relevance and impact. • Assessment: We conduct a thorough review of your current service operations, systems, and KPIs. Through gap analysis and stakeholder interviews, we assess your readiness for AI and cloud adoption—laying the foundation for a successful transformation. • Proof of Concept (POC): Experience the value of Dynamics 365 firsthand with a rapid deployment tailored to your needs. We validate key scenarios like omnichannel engagement, Copilot integration, and case resolution workflows to demonstrate real-world impact. • Migration Services: Transition smoothly from legacy platforms to Dynamics 365. We handle data migration, process mapping, ERP/CRM integration, and user training—ensuring minimal disruption and maximum efficiency. • Support Services: Our commitment doesn’t end at deployment. We offer ongoing support, system optimisation, performance monitoring, and continuous improvement planning. Managed services are available to keep your solution running at peak performance.