KK Teams Telephony Design & Planning Workshop

Using a mix of demonstrations against a live environment, a survey to understand your current use of telephony services, as well as traditional educational workshop delivery, Kraft Kennedy will work with you to understand your organization’s needs and provide a personalized path forward to using Microsoft Teams.

After this workshop, you will have an understanding of how the features of Microsoft Teams Phone service can be used in your organization. This includes user-facing tasks like making, receiving and transferring phone calls, infrastructure details such as network planning and call routing as well as advanced features such as multilevel auto attendants, and call queues. Further, analysis will be done to establish the best dial tone partner for your organization – whether that’s Microsoft, itself, or one of its many Direct Routing partners.

Below is a summary of the agenda of this workshop. We are flexible and can customize this to address the specific needs of any organization.

Conduct Survey of Telephone Usage – Prior to the workshop sessions, Kraft Kennedy will provide a short survey to a Client-selected group of end-users, regarding a list of telephony features and information about the use of those features.

Workshop Kickoff – Discuss the Client’s overall goals for this effort, desired timeline for any future implementation, business/functional requirements, etc.

Teams Telephony Feature Review – Overview of the Teams software as it relates to telephony features. Discussion on Teams as an autonomous phone system or the soft-phone front end of an existing phone system.

Review Survey Results – A discussion of the end-user survey results, to understand the features reported to be in use by the Client.

Network Considerations – A high-level discussion bandwidth requirements, Quality of Service considerations, and Express Route for Teams telephony.

Dial-tone Considerations – A discussion and comparison of Microsoft as the dial-tone provider versus extension to third-party via Session Border Controllers.

Teams Room Systems / Surface Hub – A discussion on hardware and software requirements and meetings systems for the full Teams experience.

Implementation Timeline and Next Steps – Define a timeline for the Client to move forward with the various components discussed based on the priority of features to leverage.