Customer Insights : 2-Hr Workshop

Learn how Dynamics 365 Customer Insights can open up new digital paths for your business. The Microsoft Customer Data Platform enables personalized experiences with a comprehensive view of your customers and unprecedented access times to Insights. Leverage a complete view of your customers by aggregating and enriching customer data with Customer Insights. Use preconfigured and custom Insights to take meaningful action.

Key features of Customer Insights:

1. Connect all your customer data with predefined connectors to get real-time, up-to-the-minute visibility into your customers
2. Standardize data using AI and create customer profiles
3. Drive relevant next-best actions and start marketing automation with Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Sales

Workshop Agenda *

• How isolutions can make your digital transformation a success
• Overview of customer insights and added values for you
• Identification of use cases that could be mapped with Customer Insights
• Discussion of the approach to implement a proof of concept
• Next steps: The outcome of this workshop is a proposal for the next steps to PoC with Customer Insights.

*The agenda can be tailored to the context of the customer