What is Avan 365 Quick Start Customer Service?

Avan 365 Quick start Customer Service is an agile approach to securely and efficiently deploy the Dynamics 365 Customer Service solution in a way that fits your organisation in weeks.

We will work with your teams to ensure alignment of your needs with the platform’s capabilities based on a “first adopt, then adapt” approach, ensuring the scalability of the solution and alignment with the product roadmap.

Approach

• Fast go-live through an agile approach of first adopt and then adapt
• Encourage adoption of the tool by end users through training workshops
• Consultancy and advisory process, with the help of Customer service experts, to adapt the solution in the most optimal way possible to the needs of the company

Outcomes

• end-to-end solution that enables you to deliver connected and consistent support across all channels
• Manage cases through different queues efficiently.
• centralises and automates the assignment of cases to specialised agents or teams by category, priority, etc.

Deliverables

• Training materials from workshops
• Dynamics 365 Customer service app implemented

Pricing

• The price of the service is based on the scope of the project