BRIKHousing: Property Sales and Shared Ownership_

For many young people and families, shared ownership provides a fantastic opportunity to start on the property ladder through buying a share of a property from a social landlord.

Effective management of the entire property purchase process is essential. This needs to cover everything from valuations, property advertising, viewings, document production to property sale, and staircasing.

BRIKHousing: Property Sales & Shared Ownership_ manages this process from end-to-end, and also handles Right to Buy and Right to Acquire processes for existing residents.

Built for deployment on existing or new Microsoft Dynamics 365 Customer Engagement or Power Apps implementations, this module leverages all the flexibility and capability of the Microsoft platform, whilst providing a robust and feature property sales and shared ownership solution.

Housing Association Challenges_

• Changing policy: introduction of a 10-year repair warranty during which the shared owner will receive up to £500 a year from their landlord to pay for essential repairs. Previously buyers had to pay 100% of all charges, even if they only owned a share of the property.​
• Gradual staircasing: a new 1% gradual staircasing model for the first 15 years enabling shared owners to buy more shares in smaller instalments. Standard staircasing reduced to a minimum of 50% increments.​
• Changing customer habits: residents expect to engage with their social landlord in similar ways to other services such as retail and banking​.
• Changing communication requirements: Omni-channel requirement to deliver a seamless customer experience across multiple communication channels​.
• Changing working environments: collaboration across all teams within your organisation involved in the property sales process​.

Benefits_

• Complex process automation: automates many of the complex requirements of the property sales process​.
• Increased productivity: streamlines processes, reduces manual data entry, and eliminates redundant tasks, leading to increased efficiency and productivity​.
• Improved customer satisfaction: maximises the efficiency and productivity of your employees, enhancing and improving customer experience and satisfaction​.
• Multi-channel communications: simplifies customer engagement across multiple communication channels, enabling communication with residents in their preferred way​.
• Better data visibility: provides real-time insights into key performance indicators for informed decisions.

Key features_

• Shared Ownership processes:​ managed Shared Ownership and staircasing processes.​
• ​Private sales processes:​ handles private sales processes, including links to Sales Agents and online portals.
• Right to Buy processes:​ manages Right to Buy and Right to Acquire processes.​
• ​CRM record management:​ stores information on clients and potential clients interested in purchasing a property.​
• ​Advanced property matching:​ shortlists properties matching client property requirements.​
• ​Expressions of interest tracking:​ tracks expressions of interest allowing appointments/viewings to be arranged and recorded.
• Offers and sales process:​ integrated offers and property sales management process.
• ​Integrated marketing campaigns:​ Marketing campaigns for available properties, including personalised marketing and marketing automation.
• User guidance: on screen guidance for your users minimises training and makes sure the correct process is followed.
• Website integration:​ fully integrated with websites/portals.​
• ​Integrated communications:​ Stores and retrieves all interactions, including emails, phone calls, SMS, and letters.
• Integration with Microsoft 365:Integrates with Microsoft 365, including SharePoint for document storage.
• Reporting and dashboards:Accesses comprehensive dashboards, reports, and trend analysis.

Why Infinity Group?

We have significant social housing expertise with over 20 dedicated housing specialists, 15 implementations, 25 national awards and 96% customer satisfaction.

Get in touch for a commitment-free discussion about challenges you are facing or to discuss pricing with one of our experienced consultants.