BRIKHousing: Customer Portal_

In the fast-paced modern world, residents and customers expect convenient and efficient interactions with their social housing landlord.

The BRIKHousing: Customer Portal_ allows residents and clients to carry out various tasks via a self-service portal. From checking arrears balances to logging complaints and applying for waiting lists, the solution integrates with the BRIKHousing: Housing Management System_, enabling two-way processing of enquiries and requests.

Built using Microsoft Power Pages for deployment on existing or new Microsoft Dynamics 365 Customer Engagement or Power Apps implementations the product leverages all the flexibility and capability of the Microsoft platform whilst providing a robust and feature rich repairs management system.

Housing Association Challenges

• Changing resident demands: higher expectations from customers who want better, faster, consistent and “always-on” service.
• Changing modes of communication: residents and customers now expect to be communicated with in their preferred mode of communication.
• Keeping pace with social change: making efficiencies and enabling staff to find sufficient time to focus on residents most in need.
• One size doesn’t fit all: different customers and residents have different communication requirements, yet all require access to the same data and level of services.

Benefits

• Improved customer satisfaction: maximises the efficiency and productivity of your teams, while enhancing the customer experience and levels of satisfaction.
• Multiple communication channels: simplifies your customer engagement process across various communications channels.
• Empowers residents to self-serve: more convenient for the customer and speeds up back-office processing.
• Increased productivity: provides a more convenient experience for customers and speeds up back-office processing.
• “Always-on service”: empowers your residents to self-serve at a time most convenient to them.

Key features

• Self-service portal: allowing residents to log issues, pay rents and check the status of repairs from a secure resident portal.
• Alerts: useful notifications such as weather warnings, road closures or any general updates and communications.
• Fully brandable: fully customisable to your requirements and branding.

Why Infinity Group?

We have significant social housing expertise with over 20 dedicated housing specialists, 15 implementations, 25 national awards and 96% customer satisfaction.

At Infinity Group, we are ROI-Centric. We emphasise measurable benefits, helping organisations like yours to leverage Microsoft 365 and Dynamics 365 for:

• Increased operational efficiency: streamline, automate, and integrate diverse business processes.
• Enhanced customer engagement: use tools like Customer Insights for personalised interactions.
• Data-driven decisions: analyse vast data for actionable insights.
• Scalability and agility: seamlessly scale with a cloud-based infrastructure.

Infinity Group is one of few organisations globally that holds Microsoft Cloud Solutions Partner status which means we are recognised by Microsoft across six solution designation areas covering: Infrastructure (Azure), Data and AI (Azure), Digital and App Innovation (Azure), Security, Business Applications and Modern Work.

Get in touch for a commitment-free discussion about challenges you are facing or to discuss pricing with one of our experienced consultants.