Microsoft Copilot Extensibility & Customization with INFINION

Go beyond out-of-the-box functionality and turn Microsoft 365 Copilot into an indispensable, domain-specific assistant.

This service is dedicated to realizing the deepest value of your Microsoft Copilot investment by tailoring the experience to specific employee personas and critical business scenarios.

Our approach focuses on transforming generic AI into targeted business intelligence through the following components:

1. Proprietary Data Grounding: We integrate your external, internal, and proprietary data sources (e.g., CRM, ERP, finance systems, specialized knowledge bases) into the Microsoft Graph using custom Microsoft Copilot connectors.
2. Enhanced Reasoning: This ensures Microsoft Copilot's responses are not just based on Microsoft 365 data, but are accurate, comprehensive, and grounded in your organization's entire knowledge estate, leading to smarter summaries and faster decision-making.
3. Custom Agents: For complex, multi-step workflows, we build declarative or custom engine agents that automate repetitive tasks and provide specialized assistance, allowing employees to perform LOB application tasks without leaving their Microsoft 365 workflow.
4. Adoption Enablement: We provide specialized training for the new custom capabilities, ensuring users understand how to prompt Microsoft 365 Copilot to leverage the new connectors and plugins, driving quick and sustained adoption.

By extending Microsoft Copilot, INFINION empowers your workforce to operate faster, access more specialized information, and reduce context-switching, unlocking the transformative power of AI across every unique function of your business.