Quick Start Pack Customer Service: 8-weeks Implementation

At Minsait, we provide an end to end unified experience of the customer journey as experts in Microsoft Dynamics 365 solutions. Dynamics 365 Customer Services is a solution with enormous potential that helps you to facilitate self-service support features with virtual agents and portals, personalize customer interactions using connected experiences, increase productivity with IA to give agents the right information at the right time, analize all the knowledge generated by IA and manage to do proactive actions thanks to IoT alerts.

But if your company does not need all the capacity to start the path of automated and personalized customer service, then an approach “first adopt, then scale” will be your best ally in digital transformation. We propose a rapid implementation of the standard functionalities slightly adapted to your business needs to achieve an agile digitization of the customer service processes ensuring a scalable solution aligned with product innovation.

Starting with a Quick Start Pack Dynamics 365 Customer Service will allow you to work and learn about the power of the platform, so you can afford a more targeted growth and oriented towards achieving better goals.

An implementation of approximately 8 weeks will be performed taking advantage of the power of our multidisciplinary team, which provides experience and multisectoral knowledge from the perspective of an expert. Our methodology raises 4 workstreams that flow in a coordinated way to ensure the success of the project:

• Analysis, design and implementation
• User validation
• Change management
• Strategy and governance

The fixed price based on the scope of the solution is €32,000. Since the price defined in the solution is in the USD currency, an estimated price has been proposed due to the fluctuation in currency exchange rates.

In addition, we can enhance and extend Dynamics 365 Customer Service through Customer Voice to know the opinion and satisfaction of your customers and Customer Insights to obtain a holistic view of customers and have at a glance a complete vision of it with even enriched data from other systems.

You can find a .pdf with our complete offer of the service in the tab of "Additional information" section "Links".