Automate and optimise your customer experience with our Core Customer Service Deployment package.

Dynamics 365 Customer Service is Microsoft’s solution for your service area. It is perfect for your call centre, managing queries, operational actions, complaints and case management. Dynamics 365 Customer Service empowers your teams by streamlining the data and providing the unified technology they need to deliver seamless, personalised customer experiences.

Our Core Customer Service Deployment is a complete delivery approach with no hidden costs, delivering all the core functionality needed to optimise the customer service function. Our deployment approach is designed to get you up and running quickly with a new customer service solution that will deliver for your organisation.

What's included?

As a Microsoft gold partner, we have used our vast experience to create a package of the most frequently-required, core Dynamics 365 Customer Service functionality.

Included functionality:

Case management
Contract management
Inbound email queues
Automatic replies
SLAs
Knowledgebase
Dashboards
Business process flows
Outlook integration
SharePoint integration
Dynamics 365 Customer Service Insights
Customer satisfaction surveys with Microsoft Forms.

Our proven delivery approach is designed around your requirements. To ensure the implemented solution works for your organisation, our package allows for appropriate time for requirements gathering workshops and each step of the deployment focuses on collaboration with your team.

Included consultancy:

Requirements gathering
Configuration
Templated data migration
Training of your users
Set up of users and security roles
User acceptance testing
Go live.

Bolt-on packages

From self-service portals to AI and enabling a truly omnichannel experience, we have a number of bolt-on packages available to expand your system. These are available at an additional cost.

Core Dynamics 365 Customer Service 4-Wk Implementa

Incremental Group

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