HCL Biz Apps - Connected Field Service for Utilities: 1day assessment

ABOUT HCL BUSINESS APPLICATION TEAM'S CONNECTED FIELD SERVICE SOLUTION FOR UTILITIES:

The Utilities sector needs to modernize operations to solve for business challenges, such as slow resolve times, lack of real-time data, poor client communication, and inefficient scheduling. With HCL's Connected Field Service solution, Utilities organizations can innovate to streamline field service management.

Customer Challenges:

The largest independent retail electric provider in the United States, serving customers across 14 states, with over 500 employees. Customer lacked accessibility for field technicians and limited performance and functionality that wasn’t meeting the needs of their growing customer base. Customer needed a reliable solution that could improve capabilities, data management, and insights for various departments.

Partner Solution:

With the right solution, the right strategy, and the right partner you can get on the right track to increasing employee productivity, increasing profitability. Utilizing the innovative, complete Microsoft ecosystem, the Connected Field Service for Utilities solution from HCL Technologies combines state-of-the-art, Field Service with Remote Assist (AR/VR), AI (Artificial Intelligence), Machine Learning, Automated Scheduling and more.

Customer Benefits:

With Connected Field Service for Utilities, you can connect with employees out in the field, receives real-time data from techs to back office, improved productivity, improved first-time fix rates, and increased customer satisfaction.

Improved first-time fix rates by giving technicians in the field the information they need, when and where they need it most Connected, optimized scheduling and planning with real-time data from sales, customer service, and field operations. With streamlined and improved operations, electricity provider can better serve their growing customer base

This is a global offering available in all countries.