Rapidly Transform Your Organisation with AI Agent Automation
Our Agent in a Day workshop empowers your team—whether business experts or IT developers—to harness the power of Microsoft Copilot Studio to build intelligent agents that automate customer interactions and streamline operations.
About This Workshop
This beginner-level, hands-on training is designed for organisations ready to embrace AI-powered automation. Our Microsoft Certified Trainers guide you through the complete agent development lifecycle, helping you identify high-value use cases specific to your business whilst building practical skills you can apply immediately.
Who Should Attend
- Business analysts and process owners
- Citizen developers
- IT professionals and developers
- Customer service managers
- Operations leaders
- Anyone interested in AI automation
What You'll Learn
- Fundamentals of conversational AI and agent architecture
- Building intelligent agents using Microsoft Copilot Studio
- Integrating agents with your existing systems and data
- Best practises for agent design and user experience
- Deployment strategies and governance considerations
- Real-world use cases across customer service, HR, and operations
Workshop Agenda
Morning Session (9:00 AM - 12:30 PM)
9:00 - 9:30 - Welcome and introductions; understanding your organisation's automation challenges
9:30 - 10:30 - Introduction to Microsoft Copilot Studio and the agent development platform
10:30 - 10:45 - Break
10:45 - 12:30 - Hands-on lab: Building your first agent with topics, entities, and variables
Afternoon Session (1:30 PM - 5:00 PM)
1:30 - 2:45 - Advanced agent capabilities: Power Automate integration, data connections, and authentication
2:45 - 3:00 - Break
3:00 - 4:15 - Hands-on lab: Authoring Agents with tools and knowledge
4:15 - 5:00 - Governance, roadmap, pricing and Q+A
Post-Workshop Ideation Session (1 Hour)
Within two weeks of the workshop, we conduct a dedicated follow-up session to:
- Review your organisation's specific automation opportunities
- Identify the highest-value use cases for agent development
- Create a prioritised roadmap for implementation
- Define your path to a proof of concept
What's Included
- Pre-workshop planning session to determine training environments and audience profile
- Full-day online delivery by a Microsoft Certified Trainer
- Dedicated technical support assistant throughout the workshop
- Comprehensive training materials and resources
- Recording of the training session (optional)
30 days of email support for follow-up questions
Deliverables
By the end of this workshop, participants will have:
- Hands-on experience building functional agents in Microsoft Copilot Studio
- A working prototype agent addressing a real business scenario
- Documentation of identified use cases specific to your organisation
- A prioritised implementation roadmap with timelines
- Clear understanding of governance and best practises
- Access to templates and resources for continued development
Prerequisites
- No prior programming experience required
- Basic understanding of your organisation's business processes
- Access to a Microsoft 365 environment (we can provide a training environment if needed)
- Laptop or desktop with internet connection
- 2 screens provide the best training experience
Environment Options
We offer flexible environment options:
- Use our pre-configured training environment (included in price)
- Work within your own Microsoft 365 tenant (we'll help with setup during the pre-workshop planning session)
Why Choose This Workshop
- Beginner-friendly: Designed for all skill levels, from business users to developers
- Hands-on learning: Build real agents during the session, not just watch demonstrations
- Immediate value: Leave with clarity, confidence and clear next steps
- Expert instruction: Delivered by Microsoft Certified Trainers with real-world implementation experience
- Personalised follow-up: Dedicated ideation session ensures you identify the right use cases for your organisation
- Scalable approach: Learn techniques that support both quick wins and enterprise-scale deployments
Typical Use Cases We Help You Explore
- Customer service chatbots and support automation
- Employee self-service for HR and IT enquiries
- Supply chain and vendor communication automation
- Sales qualification and lead routing
- Internal knowledge base assistants
- Appointment scheduling and meeting coordination
- Data collection and form automation
Next Steps
Ready to accelerate your organisation's AI journey? Contact us to discuss your specific requirements and schedule your Agent in a Day workshop. We'll work with you to customise the agenda to your industry and use cases.