Dynamics CE Customer Service 2-Hr Assessment

Fusion5 provides Microsoft 365 solutions that add real commercial value to your organisation. We help you to meet today’s customer service challenges by bringing your customers and business together with the next generation of enterprise applications.

With Dynamics 365 for Customer Service you’ll respond to every query with quick, relevant answers on any channel, even on the go. And with its built-in intelligence, you’ll deliver faster, more personalised service and make every customer interaction a great one. So, what can Dynamics 365 for Customer Service do for me?

1.Be where your customers are Keep up with the play on the channels and devices your customers prefer and create great support experiences through easily accessible information about them – all while avoiding service and support issues through predictive care, thus freeing up your agents for high value interactions. 2.Deliver exceptional service and support Become known for your fast and personalised service and support. And make it easy for your agents to meet customer expectations with intelligent processes that guide them to the right action through a single interface, improving productivity and avoiding escalations. 3.Continuously evolve your service experience Learn from every customer interaction and improve the service experience through direct survey feedback, discussion forums, and social listening. Convert insights into action. Use targeted analysis of contact centre operations and business-critical data to drive improvement. 4.Gain greater insights into your business. Provide a 360-degree view of your business. Power BI dashboards present all your most important metrics in one place, updated in real-time, and available on all of your devices. One click is all it takes. 5.Drive innovation on a modern and adaptable platform