Local Government is a unique sector. Councils face challenges that set them apart from commercial service organisations.

Councils are expected to be “customer-centric” while providing “location-centric” services. Customers and residents expect high levels of responsiveness. Information must support services to different stakeholders while still providing insights. Modern systems are needed to help Councils better communication with customers, built on data models that are specifically designed for Local Government services.

Fusion5 have been working with Microsoft to meet these Local Government needs.

We have considered the need for systems that:

• Recognise that every Council is different, and that no Council should have to change their processes to match a technology.

• Understand that Councils often face common challenges, and that a winning approach to Council in the past can provide great benefits for other Councils.

• Acknowledge that Councils have existing systems that must be respected, while still allowing new technologies to provide levels of service and insights that are not currently possible.

The result is a solution built on Microsoft’s Power Platform, providing a solid foundation of functionality:

• A flexible data model that can be adapted to each Council’s needs.

• A range of features specifically designed for Customer Service.

• Field Service functionality to help schedule Service Officers in the field.

• A strong automation platform to ease the challenge of workflow automation and integration with core Council systems.

• AI assistance through Copilot, to better inform Customer Support Officers and help draft replies.

Local Government Accelerator: 1-Hr Assessment

Fusion5 Limited

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