Fusion5’s FastStart for Microsoft Contact Centre helps you move to an integrated AI powered Contact Centre - faster.
With Fusion5’s FastStart for Microsoft Contact Centre, you can modernise your service experience and start delivering value – fast. Our proven, templated implementation accelerates your move to Microsoft’s AI-powered Contact Centre and Dynamics 365 Customer Service. We help you streamline service workflows, improve response times, and support your customers across channels like email, web chat and phone.
From discovery to deployment, our expert team guides you through a practical, hands-on process to design and launch your new contact centre experience. Whether you’re looking to improve customer satisfaction, reduce cost to serve, or boost internal service capability, FastStart gives you the blueprint to achieve real impact – quickly and confidently.
What’s included in Fusion5 FastStart for Microsoft Contact Centre Service Excellence?
Phase 1: Understand your current service experience
A 4-hour FastStart workshop to understand the Customer and User journeys involved in the Service workflows.
Phase 2: Unlock the power of better service
Through three discovery workshops, we’ll capture your core use cases and business needs. A final solution design workshop produces a high-level solution architecture, supported by a prioritised implementation roadmap with effort estimates tailored to your environment – plotting the path to Service excellence.
Phase 3: Get started with Microsoft Contact Centre
With Fusion5’s FastStart for Microsoft Contact Centre, our templated implementation provides a quick to deploy solution – deploying the Contact Centre and, if required, the Dynamics 365 Customer Service workloads to deliver value fast.
Key activities include:
• Provision Dynamics 365 Customer Service and Contact Centre
• Import base Customer and Contact data into the solution
• Configure the back-office Customer Service workflow and the Copilot experience for inbound emails, calls, and web chat
• Execution of a showcase to key stakeholders
• Preparation of the Contact Centre launch plan
Phase 4: Set your team up for long-term success
With Microsoft Contact Centre successfully implemented, we help you prepare for scale.
Executing the Contact Centre launch plan includes rollout, training and adoption, and building internal capability to support future service initiatives and realise future value.
Optional ongoing support is available to help accelerate your broader rollout.
Fusion5 is the leader in Service transformation with Microsoft Contact Centre as a Service
Fusion5 specialises in delivering innovative AI-driven customer service solutions powered by Microsoft Contact Centre. We work with organisations to co-create comprehensive any-channel service experiences using Microsoft technologies — from the provision of lines into the contact centre, all the way through to the back-office customer service platform and everything in between.
We are committed to helping businesses drive positive customer and user experiences through the power of a well-architected, proven solution — enabling them to reduce the cost to serve, drive positive service experiences influencing NPS, support revenue growth and improve retention rates.
Ready to unlock the power of the Microsoft Contact Centre as a Service?
No matter where you are on your Customer Service journey, we can help you to achieve your Service goals. Contact us today to get started.
Final pricing varies based on scope and complexity.
*This service can be delivered 100% virtually by Fusion5 Microsoft specialists, in accordance with Marketplace requirements.