Intelligent Case Management for Government

Government agencies today face mounting challenges in managing complex case workloads across investigations, complaints, licensing, and regulatory compliance. Legacy systems often lack integration, transparency, and agility—leading to delays, inefficiencies, and reduced public trust. Fragmented data, manual processes, and limited collaboration tools further hinder timely decision-making and accountability.

Exco Partners’ Intelligent Case Management for Government, powered by Microsoft Dynamics 365 Customer Service and enhanced with AI capabilities like Microsoft Copilot, directly addresses these issues. This solution streamlines case oversight from end to end, enabling agencies to operate with greater speed, precision, and transparency. By leveraging AI-driven insights, automated workflows, and real-time dashboards, government teams can resolve cases faster, ensure regulatory compliance, and deliver better outcomes for citizens.

Pricing varies based on the specific needs, scale, and complexity of each agency, with flexible fixed-price packages available to suit different operational requirements.

Key Features

• Centralised, End-to-End Case Oversight: Unified platform for managing all case types with full lifecycle visibility. • Built-In AI Copilot Capabilities: Automates routine tasks, suggests next actions, and enhances decision-making. • Seamless Collaboration: Integrated with Microsoft Teams and SharePoint for real-time communication. • Regulatory Compliance Out of the Box: Pre-configured to meet government standards, including Azure Government Cloud. • Real-Time Performance Dashboards: Power BI dashboards provide instant insights into case metrics and bottlenecks. • Custom Workflows for Government: Tailored to specific agency needs, from licensing to investigations.

Why Choose Exco Partners

• Proven Track Record: Successful delivery across multiple government agencies with measurable outcomes and case studies. • Accelerators for rapid deployment: Prebuilt templates and best practices tailored for government use cases. • ISO-Certified 9001 for Quality Management: Exco Partners holds ISO 9001 certification, demonstrating their commitment to consistent service delivery, continuous improvement, and meeting customer and regulatory requirements • Human-First Design Approach: Solutions built for usability, accessibility, and public sector workflows. • Deep expertise in Dynamics 365, Copilot, Power Platform, and Azure, with direct access to Microsoft innovations.