Frontline Worker: 2-Day Workshop

As the hub for teamwork, Microsoft Teams is designed to help organizations improve collaboration and increase efficiency by automating key business processes. With the Frontline Worker Workshop, customers will work through various frontline worker challenges and pain points to identify top prioritized scenarios for their frontline workforce. At Engage Squared, our consultants will walk you through the art of the possible, working with you to identify unique needs of your frontline workforce to help solve your specific collaboration challenges. During the workshop, we’ll develop an actionable plan based on your frontline workforce needs to help you move forward. 

Workshop Agenda:

Day 0: Prepare - Pre-Engagement

• Kick-off meeting – understand the opportunity for frontline workers
• Identify executive sponsors and business stakeholders including ITDM
• Pre-engagement questionnaire

Day 1: Envision - Art of the Possible

• Drive intent through envisioning the Art of the Possible
• Conduct Customer Immersion Experience
• Identify frontline worker challenges and pillars

Day 2: Design and Plan - Define a Strategy

• Deep dive on frontline worker challenges and map to scenarios
• Define high-level plan
• Work with customer to drive pilot or proof of concept

Workshop Outcomes:

We’ll work with you to:

• Identify and prioritize key use case scenarios
• Explore opportunities to streamline business processes and improve productivity outcomes
• Provide an implementation plan and next steps to help you achieve your desired goals