Customer Service Envisionning - 3-day Workshop

Our Customer Service expert will take you though an introduction of how Customer Service would be managed in your context;

• Day 1 : 8 hours preparation meeting to review of your business objectives, your customer segmentation, your services & products strategy, the available communication channels to engage customers. customer request workflow, KPIs to track performance.
• Day 2 : 4 hours Workshop using design led thinking concepts, we jointly define how to enable the digital transformation of your organization, Customer Service processes. We visualize together solutions.
• Day 3 : 4 hours presentation of the outcome with a clear, actionable picture of how we can help you reach your business goals.

At the end of this workshop you will have a solid understanding of how Dynamics Service would be used, you will be able to re-use some implementation guidance and advise. The price is an estimate based on our experience of Dynamics Service implementation in a low complexity environment. Assessment and scoping are provided at the beginning of the mandate to agree on activities and mutual accountabilities.