Enterprise Service Management for D365: 12Wk + Implementation

Turning Aspiration into Service Definition with AI-Driven Precision

As a support function, your team aspires to provide excellent service. But aspirations alone are not enough—you need a framework and the right tools to manage service delivery effectively. AI plays a crucial role in making this possible, transforming how services are defined, managed, and delivered.

By leveraging AI, you can move beyond manual, error-prone processes and elevate your service delivery. With a well-defined Service Catalogue, you can define your services clearly, establish SLAs, and set intelligent routing rules to ensure that every request follows a precise, automated path. This allows your organisation to go beyond basic service management, making your aspirations concrete and measurable. Enterprise Service Management (ESM), enhanced with AI, allows you to transition from chaotic, email-based communication to an organised, intelligent service catalogue. AI helps streamline operations, ensuring requests are directed to the right teams, reducing delays, and improving overall efficiency.

The AI-Driven Solution Includes: • Service Catalogue & Power Pages Portal: Accelerated setup and AI-powered optimisation of services for lower costs and faster results. • Customer-Centric Standards: AI-driven structures allow you to adapt your service organisation to the evolving needs of your customers. • Insights: AI categorises service requests in real-time, giving you detailed control over resource allocation and trends. • Self-Service: AI-guided self-service empowers users to solve common issues without raising unnecessary tickets. • ITIL ITSM Module: Automated ITSM processes—like incident management and change management—ensure smooth, efficient operations across all support functions.

This solution moves beyond the limitations of siloed systems, providing enterprise-level connectivity and expansive capabilities that scale with your needs. Through AI, your service aspirations become reality—delivering measurable outcomes with every request.

Schedule a complementary Discovery Call to learn more about how Enterprise Service Management can elevate your service management.

Enterprisecloud is a Microsoft Solutions Partner focused exclusively on Dynamics 365, specialising in AI-enhanced service, sales, marketing, and low-code solutions across industries. This offer is an estimated price as each organisation has specific needs and customisation requirements.