Dynamics 365 Customer Insights: The ultimate solution for customer engagement and data analysis

Personal, high-quality customer communication is possible when you have a comprehensive picture of your customers, backed up by relevant data.

Dynamics 365 Customer Insights includes two applications:

• Dynamics 365 Customer Insights - Data: Provides businesses with a 360-degree view of their customers, enabling them to unify transactional, demographic, and behavioral data to gain insights into customer behavior and preferences.
• Dynamics 365 Customer Insights - Journeys: Enables businesses to orchestrate personalized customer journeys across all touchpoints to strengthen relationships and earn loyalty.

Deliverables:

• Customer insights solution configured for client specific needs up and running
• preliminary further development backlog identified
• Trained Customer Product Owner and key users

At Digia, we have over 20 years of experience in delivering Microsoft CRM solutions and a team of nearly 100 Dynamics 365 CRM and Power Platform experts ready to help you.