Copilot Adoption Service (CAS)

The Copilot Adoption Service (CAS) is designed to unlock the power and value of generative AI with Copilots. It offers continuous full support for organizations aiming to enhance employee experience through Microsoft’s generative AI tools. The service is structured around several key components:

-Maturity Check: This initial step assesses the organization's current level of AI skills and sets the stage for defining success metrics. -Success Metrics: These metrics ensure that progress can be measured and aligned with the organization's vision. -Change Path Planning: Based on the maturity level and success metrics, activities are planned to achieve the desired goals. -Change Path Activities: Delivered in six paths, these activities cover all dimensions of successful Copilot adoption and development. -Value Summary: This final step documents the findings and answers questions about the impact of Copilot, guiding the next cycle of adoption.

The service emphasizes continuous learning, innovation, and leadership growth. It also highlights the need for technical readiness and responsible AI usage. The adoption process is delivered in cycles, each lasting 16 weeks, and involves collaboration across various functions such as customer service, sales, finance, marketing, HR, legal, and IT.

The workshops are designed to provide comprehensive training and support for Copilot adoption. Here are example agenda for a multi-day workshop:

Week 1-2: Core team kick-off, maturity check, and success metrics setup. Week 3: Change path planning and responsible usage of AI end-user guide. Week 4-14: Weekly core team meetings, change communications support, and various training and coaching sessions. Week 15-16: Feedback survey launch, value summary validation, and next steps information.

The workshops cover a wide range of topics to ensure a thorough understanding of Copilot features and capabilities. Here are some of the key topics covered:

Coaching and Training Path:

• Training sessions on Copilot features and capabilities.
• Coaching sessions to trigger curiosity, courage to play, and a culture of collaboration.

Use Case Innovation Path:

• Innovation workshops to generate ideas for agents and customized solutions.
• "My Day" workshops to understand daily routines and improve work efficiency.
• Use case cards to share proven use cases with all users.

Solution Development Path:

• Development sessions with citizen developers.
• Training sessions on Copilot Studio and Power Platform.

AI Leadership Growth Path:

• Learning tasks for leading by example.
• Coaching sessions to support leaders in guiding their teams through Copilot adoption.

IT Guidance Path:

• Technical workshops on readiness, information security, and extensions.
• Advisor support for any technical matters related to Copilot adoption.

Program Management Path:

• Steering committee meetings for sponsorship and guidance.
• Core team meetings for ongoing support and timeline management.