Call Recording for Teams: 1-Wk Implementation

CWSI can help you build a modern workplace that’s secure and compliant by design, using Dubber’s fully Microsoft certified, Secure Cloud Call Recording for Teams. Don’t let security or compliance concerns be a barrier to achieving your modern workplace objectives.

The way we do business has changed, customers expect you to be accessible on any channel and your employees need to be able to work from anywhere. The adoption of remote working continues to accelerate, and many organisations have turned to Teams to enable this rapid shift. But having full visibility and control of client interactions continues to be a moving target. While the way we work needs to be highly flexible, regulators are getting tougher, and our expectation of great customer experiences gets higher. Having timely actionable insights on all our interactions is not just competitive advantage it will soon be a necessity for survival. Keeping up with these changes can be slow and costly to achieve with legacy recording platforms. Dubber Secure Cloud Call Recording & AI Solution for Microsoft Teams enables you to record, analyse, alert, transcribe and store interactions from Microsoft Teams in the cloud safely and securely.

• Quick to deploy and highly cost effective, with simple subscription-based licensing and no on-premise hardware or software. • Highly secure and compliant, storage of calls is unlimited (at no extra cost) and always available online for review and analysis. • Calls can be automatically scored for tone and sentiment, and automatic alerts can be triggered based on key words, phrases, and scores. • Open APIs mean any voice data can be stored in the Dubber Voice Intelligence Cloud and connected into other applications and data repositories.

Dubber Teams recording has many use case applications for any business that wants to ensure compliance, manage risk, improve customer experience and improve employee performance.