Microsoft Digital Contact Center Platform: 8-Wk Implementation

Legacy contact center systems can burden your business with high costs, inefficiencies, outdated features, security risks, and limited scalability. To overcome these challenges and remain competitive, upgrading your customer service infrastructure is essential.

Confiz, a global IT services and solutions company, empowers organizations to transform their customer experience journey with an AI-driven, omnichannel support center built on Microsoft Digital Contact Center Platform. Our approach enables businesses to deliver more personalized, efficient, and effective customer interactions with minimal disruption.

At Confiz, our expert team enables your contact center to modernize customer engagement across voice, video, and digital channels by seamlessly implementing the Microsoft Digital Contact Center Platform and integrating it with your existing system. By harnessing the capabilities of Dynamics 365 Customer Service, Microsoft Teams, Azure Communications Service, the Power Platform, Copilot, and Nuance,