Adoption and Change Management: 5-D Implementation

Microsoft 365 enables organizations to achieve key business outcomes such as lowering operating costs, increasing productivity, driving cross-team collaboration, and simplifying manual processes through automation. However, these outcomes can only be achieved if end-users adopt and use the new technology as it was intended. People often fight change, and those resisters can hinder the success of an organization. CRAG Adoption & Change Management services help deliver real measurable change through adoption across the organization. This is accomplished through end-user training on key products found within the suite, and the identification of workloads that can be completed using Office 365 software. This enables employees and customers to realize business value from investment in Microsoft 365.

The solution's main objective is Systematic end-user adoption across the organization, Full product knowledge including capabilities and use-case, increased cross-team collaboration and accessibility of shared documents hence increasing employee satisfaction to drive business value. Faster completion of projects and include more collaborators, running workloads more efficiently using Office 365 software & services to enhance increased efficiency across the organization. Ongoing engagement to discover new opportunities for continuous improvement to bring value to the customers. End-users must adopt new services and embrace behavioral changes. Adoption and change management services are customized to each customer and include identifying business needs through stakeholder meetings, creating plans for achieving business goals to transitioning end-users to new teamwork models using Microsoft products.

DAY 1 WORKSHOP DESCRIPTION On-site Engagement Overview and discovery Provides an overview of the on-site agenda, goals, and an opportunity to cover Q&A and project governance. Agreed, plan and schedule for the on-site assessment.

Microsoft 365 software Overview Provides a high-level overview of Microsoft 365 software features.

Review software Questionnaire Review the completed Microsoft 365 software questionnaire. Prioritized list of the software requirements.

DAY 2 WORKSHOP DESCRIPTION Strategy Design Define the change management strategy to meet the defined business outcomes.

Identify the Champions Connect with an adoption Champion in each business unit, who sends out weekly emails on Office 365. Each Office 365 tool has core benefits that build awareness, understanding, and engagement throughout the community DAY 3
WORKSHOP DESCRIPTION Office 365 Security Technical Readiness Presentation Technical readiness presentation time slot. Technical readiness provided to the customer team. Office 365 training Understand what other programs are currently running in the business and train on the most critical areas.

Executive Support Help drive the execution of the change management strategy.

DAY 4 WORKSHOP DESCRIPTION Ongoing Support & Value Expansion Reporting to show impact towards business goals and highlight ongoing opportunities to improve adoption and expansion

DAY 5 WORKSHOP DESCRIPTION Project close-out and Next steps Close-out presentation and discussion of next steps. Provide an engagement summary and clear steps with tangible outcomes.