Compugen Next Day Onsite Microsoft Surface Repair or Replace

Upon notification of the inability to utilize Microsoft 365 due to device failure, Compugen will provide onsite repair for the defective device. If Compugen is unable to repair the defective device, we will provide the end user with a replacement device on the same day. The replacement device will be a like-for-like replacement or a device from the authorized compatible replacement list.

What we do: • Respond to incident requests opened by customer through Compugen’s self-serve customer portal. • Coordinate onsite device repair at customer’s campus. If unable to repair the device onsite, Compugen will provide a replacement device and return the old defective device back to Compugen’s facility for repair. • Facilitate the repair of defective devices. • Replenish service spares pool with repaired devices. • Logistics and inventory management of service spares pool. • Prepare a monthly report with device serial number changes.