Connected Field Service 10 wk implementation

Every business has a subtly different way of working with their customers, but this program will look at your individual circumstances and will then give you the tools to optimise your Field Service processes, from the management of demand from the customer and the business through to optimising the available resources, through to improving your first time fix rate. It will then help you to establish processes for managing your customers so that you can help them in the right ways, making them more positive about buying from you again when the time is right.

Increase onsite efficiency and first-time-fix rates.

Empower your field service engineers with improved access to data on their mobile devices such as work orders, route directions, customer preferences and collaboration tools, even without internet access.

Improve customer satisfaction with proactive service

Reduce unnecessary service visits with IoT predictive technology that will allow you to detect, diagnose and solve problems before the customer is aware – supporting your Service Level Agreement goals, building customer trust and improving overall satisfaction.

Optimise your resources to maximise fleet performance

Fit in more appointments per day with optimised routes and assignments using an interactive, real-time scheduling board, allowing you to match your field service engineers with demand for specific skills, priority or location. Our services include:

• Strategy, Vision and execution support for Digital Transformation
• Agile or Waterfall project methodology
• Project Management, Business Analysis and Solutions Architecture
• Implementation consultancy services, governance and quality assurance
• Microsoft stack set up and Deployment
• 365/24 Global Support (post Go Live) availability The final pricing and timeframe will be on custom terms.