Dynamics 365 Customer Service: 8 week briefing

Every business has a subtly different way of working with their customers, and this program will look at your individual circumstances and give you the tools to provide out-of-the-box capabilities for customer experience optimisation and agent empowerment. It can automate and integrate the right processes using a unified technology stack that makes the right information accessible at every step - earning customers for life with personalized experiences and world-class service.
Agent Empowerment

Agents have the tools and information they need right at their fingertips, delivering more personalized, effective standards of service from a single interface that surfaces the relevant data at the right time. In addition, managers have real-time visibility into their agents’ productivity and pinpoints training opportunities as well as trending topics and resolutions. 

Personalised Service

Having a 360-degree view of each customer journey enables agents to anticipate needs and personalize every interaction. Full omnichannel engagement lets customers connect anytime, anywhere, and on their channel of choice. Customers and agents are now connected based on the actual topic and the calculated fastest time to remedy. 

Unified technology

Connecting, integrating, and aggregating information takes a lot of work. Having a unified technology approach supports bringing clarity to processes and unlocks your ability to take advantage of AI capabilities, solve and automate complex issues, and gain real-time actionable insights.

Our services include:

• Strategy, Vision and execution support for Digital Transformation
• Agile or Waterfall project methodology
• Project Management, Business Analysis and Solutions Architecture
• Implementation consultancy services
• Third party Integration identification
• Full stack set up and Deployment
• 365/24 Global Support (post Go Live) availability The final pricing and timeframe will be on custom terms.