This 1-day assessment focuses on the value that your business can achieve from modernising your Field Service Operations.
This assessment will focus on your business and assist you to better understand the wide range of techniques and tools
available to the modern business to help you to manage your field service requirements, improve customer satisfaction levels, and improve first time fix rates.
It will look at reactive and proactive servicing, and will help you to understand how you can transform the client's view of your service operations, and how your can optimise the value generated from your Field Service Organisation.
Morning Agenda Discovery, USPs and Consensus 2 hours
Imagine a future state for your business
Explore what that transformation could mean for your business
Understand the current priorities and challenges
Identify the key initiatives that will support these objectives
Highlight the top initiatives that will bring in the highest value in the shortest time
Afternoon Agenda Best Practice Field Service 2 hours
See modern Connected Field Service in action
Learn how it can address your priorities and challenges
See if it meets your top initiatives
Envisage how it could meet your “future state” objectives
Discuss and plan how to achieve your future state transformation