D365 Customer Service 7 week Agile Implementation

You can harness the full power of the cloud, giving your teams full access to this state-of-the-art Customer Service solution in under 7 weeks. Our methodology brings the practical benefits of a tried and tested Agile approach to put together the sprints needed to get your Customer Service Organisation up and running.

The implementation includes 5 mandatory sprints and a further 2 optional sprints. Please note that the time and estimated costs are based on doing the mandatory sprints to get you up and running, so costs are estimated as you may decide to add the further optional sprints.

A fantastic benefit of doing an Agile implementation is that your people are completely engaged on the implementation and learn the product during the build. It’s a very hands-on approach and will lead to a solution that fits your needs like a glove.

Unlike other products, Dynamics can be configured to suit you. Working within the Agile framework your users will get deeply involved from Day 1, and therefore this approach does not need time at the end for user training or complex handovers and validations.

7 weeks end to end means that the business can be up and running in less than 2 months. Our timeline agenda for the 7 weeks is as follows:

Week 1

Week 2

Week 3

Week 4

Week 5

Week 6

Week 7