Driving Microsoft 365 Copilot usage: 10 weeks implementation

Fascinated by the potential of Artificial Intelligence (AI), many organizations quick-jump into the implementation of solutions like Microsoft 365 Copilot.

Implementing Microsoft 365 Copilot, you should consider more than its technical preparation for the organization. Preparing your organization - meaning your people - is even more important. Consequently, to go beyond initial quick-wins and to realize the promised and aspired long-term gain in productivity or innovation, we need more than a new tool. We need a new mindset around human-AI collaboration and related new ways of working.

Cognizant’s holistic Organizational Change Management (OCM) approach provides the tools and guidance enabling you to effectively drive enterprise-wide Microsoft 365 Copilot adoption.

In close collaboration with you, we will identify and overcome your employees’ concerns and challenges. A clearly defined vision will be the basis for target-group specific communication. This will elicit employees’ awareness for individual use cases and their willingness to bring respective benefits to their daily work. Going beyond mere motivation, our training programs will help to develop crucial future-proof skills to excel with Microsoft 365 Copilot. On top, we will guide you in the alignment of your vision, values, systems, and processes, fostering a data-driven culture of experimentation. This holistic approach will set the scene to realize Microsoft 365 Copilot's long-term added value for productivity & innovation.

Outcome:

• Microsoft 365 Copilot user adoption (willingness, ability & readiness to and actual application of Microsoft 365 Copilot as intended)
• Characterized by the respective new mindset and ways of working
• With that, long-term Microsoft 365 Copilot benefit realization

Deliverables (exemplary, as defined based on your needs), e.g.:

• Defined Microsoft 365 Copilot vision aligned to company vision & goals
• Defined KPIs for Microsoft 365 Copilot adoption (e.g., usage rate, user satisfaction / sentiment, knowledge assessments etc.) & organizational outcomes (e.g., efficiency & time gains, productivity, client satisfaction, employee satisfaction, time-to-market of innovations, profit etc.)
• Stakeholder assessment
• Microsoft 365 Copilot impact & readiness assessment
• Change strategy & plan (incl. communication & training)
• Communication material development & implementation (ranging, for example, from flyers and video messages to workshops or town halls etc.)
• Training material development & implementation (e.g., company-internal solutions, Microsoft training or tailored training formats ranging from quick-guides to classroom training about topics like Microsoft 365 Copilot mechanisms, prompting or alike)
• Set-up & management of a Microsoft 365 Copilot ambassador (change agent) network
• (Co-) set-up of a Microsoft 365 Copilot Center of Excellence as means to imbed long-term change capability (e.g., identification & industrialization of use cases, best practices, training, support & guidelines)
• Monitoring of KPIs (e.g., system-based numbers, surveys, interviews etc.) including definition of mitigations to meet KPIs
• Documented best practices & lessons learned.

The indication of the price as well as duration of the OCM approach is exemplary and will be defined based on individual factors like:

• Company size & complexity (e.g., locations, sub-sites, internationality etc.)
• Number of employees
• Readiness of your organization to adopt Microsoft 365 Copilot (e.g., pre-history or experience with AI or digital solutions, existing competencies & skills, culture, vision & strategy etc.)